Prof B Muralidharan

Dr B Muralidharan

Public Service Delivery Systems, Administrative Reform

Dr Muralidharan has a Master’s degree in Management Studies from the Birla Institute of Technology and a PhD from Delhi University. He has also trained at the Water Engineering Development Centre, Loughborough Institute of Technology.

Starting in 1983, Dr Muralidharan worked for over two decades in the areas of public policy and systems, designing and delivering a wide array of training programmes. He is an acclaimed expert consultant in the areas of service delivery for government institutions, strategic organizational restructuring, workforce assessment and planning, human resource policy design, training needs, and urban and rural water and sanitation programmes.

In the UNDP, Dr Muralidharan led the United Nations Resident Coordinator’s Office, supporting the UNRC and UN country teams coordinating the UN’s development operations in alignment with national priorities, joint advocacy and resource mobilisation, joint programmes and activities, and mass communication on the UN Millennium Development Goals.

Since 2010, he has worked as a governance expert on development projects in Bihar. He led a team set up by the UK Department for International Development (DFID, now the Commonwealth & Foreign Office), working on governance and administrative reforms in Bihar. Between 2011 and 2014, he advised the Government of Bihar on the Right to Public Services Act (2011) and the value of the Bihar Prashasnik Sudhar Mission Society (BPSMS) to the General Administration Department.

More recently, Dr Muralidharan has advised the Government of Bihar on the Right to Public Grievance Redressal Act (2015) and further improving the Bihar Right to Public Services Act (2011) through the use of digital technology.