Customer Success Management

Start Time

21 Oct, 2019
09:30 AM

End Time

23 Oct, 2019
05:15 PM

Location

COD Campus

PERSPECTIVE

Customer success management is an amalgamation of various functions of sales, marketing, professional services, training into a new profession to achieve the goals of business model. All sales and service providers encounter challenges in processes such as key customer identification, enabling customer success, creation of unique and enriching experiences for customers and driving their customer success management teams to increase the revenues.

Understanding the current scenario, COD has designed a three day workshop on Customer Success Management to impart the required knowledge and skills to enable the participants to increase the sustainable value for the customers and their organisations.

OBJECTIVES

Enable the participants

  • To understand and improve their current customer success models
  • To customise and apply the best practices followed in the industry
  • To become better coaches for their customer success management teams


METHODOLOGY

The theme of the programme will be dealt with an appropriate blend of concept sessions, case discussions, exercises, films, sharing of experience and guest faculty presentations.

PARTICIPANTS’ PROFILE

This programme is designed for individuals who are directly responsible for the performance of a department. Individuals with general management responsibilities will find this programme particularly beneficial.

DURATION

The programme starts at 0930 hours on October 21 and concludes on October 23, 2019 at 1715 hours. The participants are expected to arrive in Hyderabad a day before commencement and may leave after the conclusion of the programme or in the morning of the following day.

VENUE

The programme will be held at the Centre for Organization Development, Madhapur, Hyderabad. It is fully residential and the participants will be accommodated in single air-conditioned rooms at its campus.

The Centre arranges transport between Airport/Railway Station and the campus.

PROGRAM FEE

The Programme fee is Rs.27,000/- + GST. The fee includes tuition, board and lodging, courseware and other facilities of the Centre like Internet usage, well equipped gym. Local participants not availing hostel accommodation will be given a discount of Rs.1,000/- per day for the duration of the programme. Cheque/DD drawn in favour of “Centre for Organization Development” payable at Hyderabad, along with the nomination form be sent to the Head, Programmes Office, Centre for Organization Development, Madhapur, P.O. Cyberabad, Hyderabad 500 081.

Organizations/Institutions nominating more than one person will be given a concession of 10 per cent in fee to the second nominee and onwards. A 10 per cent concession is also given to a woman participant. In either case, the maximum allowable concession is 10 per cent.

LAST DATE FOR NOMINATION

October 11, 2019

CERTIFICATE OF PARTICIPATION

The Centre issues a Certificate of Participation on conclusion of the Program.

COD ALUMNI ASSOCIATION

Participants of the program will become members of COD Alumni Association.

PROGRAM DIRECTOR

Dr. Vani Mullapudi, PhD in Zoology, is a certified NLP trainer & facilitator. She has 16 years of rich experience in Sales, and Learning & Development departments of various Pharmaceutical organizations.

She has remarkable learning ability, evident in her academic laurels. She has achieved distinction in both Science & Management streams (M.Sc. from Osmania University & PG Diploma in Human Resources from Symbiosis Institute of Management). She is a recipient of National merit scholarship during School and College, and UGC/CSIR Research Fellowship & Lectureship during PhD program.

She is highly skillful in organizing and delivering Employee development programs for junior & middle level managers, where emphasis was on managerial skills and soft skills such as Communication skills, Presentation skills, Grooming & Etiquette, Self-awareness, Conflict management, Customer service, Coaching & Mentoring, Interpersonal skills, team building, Motivation, Positive Attitude, Time management, Stress Management etc.