Conflict Management Skills for Creating Productive Workplaces

Start Time

10 Dec, 2019
09:30 AM

End Time

12 Dec, 2019
05:15 PM


COD Campus

While Conflict is natural within the workplace and a predictable part of working with others, the unproductive conflict has a high cost and unresolved conflict negatively affects the morale, motivation, communication, attitudes and productivity. It can damage relationships, reduce productivity, and inhibit creative problem solving and innovation. Managed effectively, conflict can lead to positive, cooperative situations. Managers have the unique opportunity to help others develop productive strategies, and if needed, step in to facilitate the conflict management so that the work teams can get back on track in achieving the shared objectives. This begins with building and modelling one’s own collaborative relationships through effective conflict communication and negotiation strategies while considering conflict as an opportunity for improvement and connection.


  • To develop the essential managerial skill of conflict management among the participants.
  • To build requisite attitude for moving from Conflict towards Collaboration with an effective use of Conflict Communication and Negotiation strategies.



  • Understanding Conflict and its Management
  • Styles of Conflict Management
  • Communication for Conflict Management
  • Managing Emotions and Stress in Conflict Management
  • Negotiation Strategies for Conflict Management
  • Moving from Conflict to Collaboration


The theme of the programme will be dealt with an appropriate blend of concept sessions, case discussions, exercises, films, sharing of experience and guest faculty presentations

This programme is designed for middle and level executives of public sector, private sector and government organizations who have moved into managerial roles.

The programme starts at 0930 hours on December 10 and concludes on December 12, 2019 at 1715 hours. The participants are expected to arrive in Hyderabad a day before commencement and may leave after the conclusion of the programme or in the morning of the following day.

The programme will be held at the Centre for Organization Development, Madhapur, Hyderabad. It is fully residential and the participants will be accommodated in single air-conditioned rooms at its campus.

The Centre arranges transport between Airport/Railway Station and the campus.

The Programme fee is Rs.27,000/- + GST. The fee includes tuition, board and lodging, courseware and other facilities of the Centre like Internet usage, well equipped gym. Local participants not availing hostel accommodation will be given a discount of Rs.1,000/- per day for the duration of the programme. Cheque/DD drawn in favour of “Centre for Organization Development” payable at Hyderabad, along with the nomination form be sent to the Head, Programmes Office, Centre for Organization Development, Madhapur, P.O. Cyberabad, Hyderabad 500 081.

Organizations/Institutions nominating more than one person will be given a concession of 10 per cent in fee to the second nominee and onwards. A 10 per cent concession is also given to a woman participant. In either case, the maximum allowable concession is 10 per cent.

December 5, 2019

The Centre issues a Certificate of Participation on conclusion of the Program.

Participants of the program will become members of COD Alumni Association.

Prof. A. Lalitha, Assistant Professor, Centre for Organization Development, is an M.Phil. NET/JRF in Social Sciences. She is DiSC certified. She has vast experience and is adept in designing and delivering training programmes in OD and OB. Since 2010, She has conducted several open and in-house Leadership Development programs and long duration workshops where emphasis was on Strategic and Collaborative Leadership, Mentoring Relationships, Stakeholder Orientation and Building and Leading Teams for client organizations like Department of Science and Technology, DRDO, NMDC, MRPL, BOB, IOB, OBC, LIC, HPCL, Ministry of Finance, Government of Afghanistan. She is highly adept in conducting sessions on Time Management, Mentoring and Coaching Competencies, Team Development, Team Coaching, Emotional Intelligence, Interpersonal Skills, Awareness of Self, Understanding Self, Building Positive Organizational Culture, Leadership Vision, Situational Leadership, Personal Effectiveness, Trusted Leadership, Trust in Organizations, Organizational Climate Value-based Leadership, Women at Work, Team Building and Conflict Resolution. She has got expertise in conducting Activity-based Experiential Learning sessions for all levels of Management.

She has conducted Organizational Climate Surveys, Learning Need Surveys in different organizations like NMDC Ltd and NCL Alltek and Seccolor Ltd.. She has successfully led the project team, evaluating the training programmes conducted by AMR-APARD. As a team member, she has worked on the assignments of preparing HR Manuals for APMDC Ltd, NMDC Ltd, NMDC CMDC Ltd (NCL) e-Pragati and APTDC Ltd.

She has published several research papers/articles to her credit in various Journals and Books. Her areas of interest include, Organizational Development & Behaviour, Public Policy, and Women in Management, Training Evaluation and ROI in Training.