Learn to listen
Conflict is natural and expected in human interactions, but unproductive conflicts have a high cost. Unresolved conflicts negatively affect morale, motivation, communication, attitudes and productivity. They damage relationships and inhibit creative problem-solving and innovation. Managing conflict effectively means helping people through emotionally fraught situations, tactfully bringing disagreements into the open, and driving consensus by redirecting energy towards a shared ideal that acknowledges and addresses the diverse views of all sides.
Find out how to effectively harness conflict at work.
The COD’s Managing & Negotiating Workplace Conflicts equips participants with the practical strategies they need to create and maintain positive, high-creativity, respectful work environments in which people with divergent viewpoints are directed towards shared goals that acknowledge and address their thoughts and ideas.
Learn the signs
Anticipate impending conflict situations, understand the pros and cons of conflict in the workplace and gain an understanding of emotional intelligence
Acquire key skills
Facilitate healthy and productive conflict situations and manage people’s expectations, behaviours and reactions
Know the right way to react to other kinds of workplace conflicts to make your work environment conflict-competent
This programme is designed for mid-and senior-level executives in public, private and government organizations who have assumed or will shortly assume managerial roles.
This 4-day programme combines theoretical concepts, group discussions, virtual training games and activities, and the use of psychometric instruments to provide participants with insights into their attitudes towards conflict and their and preparedness for managing it productively.
Upon completion, you will receive a Certificate of Participation and become a member of the COD Alumni Association.
To ensure a high-quality learning experience, each batch has a limited number of seats. Enrol now to secure your seat.
Prof Lalitha Akundi has designed and delivered top-quality leadership training programmes, trained scores of trainers and high-level executives, conducted research on organizational behaviour and development, and formulated effective HR policies for the private and public sectors in India and abroad.
She champions experiential education, focusing on interpersonal skills, conflict management, value-based leadership, self-awareness and women’s success in the modern merit-driven workplace. An insightful and result-oriented trainer, she quickly builds a rapport to transform businesses and people for the better.